Support centre.
Bugs, purchases or your saved game. Tell us what happened and what you expected to happen.
Do I need an account to play?
No. The Google account is optional and keeps your game safe when you change phones: turn it on in Settings → Save your game.
I paid and my coins haven't arrived
Close the game completely and open it with an internet connection: pending purchases are delivered when you come in. If they still don't arrive, write to us. Google refunds purchases that aren't delivered within three days.
How do I ask for a refund?
Payments are handled by Google Play, so you request refunds from your Google Play order history.
What happens if I change phones or reinstall?
If you signed in with your Google account, install the game on the new phone and tap «Played before? Recover your game» on the opening screen. Without an account, your game comes back on its own if Android backup is on and you use the same Google account; that backup runs about once a day, while the phone is charging and on wifi.
Delete your account
In the game: Settings → Save your game → Delete my account. If you no longer have the game, write from that account's email address to support@madebysemente.com with the subject «Delete my Lazy account» and we'll delete it within 30 days. This deletes the copy of your game in the cloud, your account identifier and its link to the usage statistics. The usage statistics, which don't carry your name or email, are kept for up to two years.
How do I delete my data?
What's on your phone is deleted when you uninstall the game, or in Settings → More options → Erase progress. Usage statistics don't carry your name or email and delete themselves after two years. The details are in the privacy policy.
How do I report a bug?
Write to support@madebysemente.com. A screenshot or a video, and the level where it happens, usually make it much quicker to find.